I have a brand new Denon DP-300f. I set it up, everything is balanced. But when autoreturn kicks in it drags the stylus over the record. Denon customer service wasn't much of a Help. First they asked me to relieve some weight from the tone arm, but the lifter for the arm is separate from the arm and not really affected by weight. Then they recommended I bring it to a shop but it is BRAND NEW. Anyone else have some insight or should I just return it? I'm not bringing a brand new TT to a shop for repair.