nat wrote:You can always put a layer of cardboard or some more sophisticated technical material either on top of the cuing platform, or under the arm to allow the contact you need.
I'm baffled by your description of 'the small nut to the right side of the lift bracket'. I see a screw but no nut. I'm guessing the screw is to adjust the height of the cuing platform/lift bracket. I assume you've tried it.
The amount of meterial that I need to add would be about 4-5 mm in height, so it is going to look a little odd. But that's ok.
It is frustrating to not know what the major malfunction is with this device.
I think I was baffled.
It is an allen screw, there are two of them. One on the left and one on the right of the cuing platform/lift bracket.
I loosened both and was able to move the cuing platform/lift bracket up and down, but not higher than it already was.