Second Hand Hercules II Motor Control Board

[JaS]

I think thew seller should offer you a full refund inc shipping

The board was bought second hand and was apparently DOA. Personally I would have sent it back to the seller and asked for a refund. As he chose to keep the faulty item and attempt a repair, the chances of the original seller giving a refund are slim to none.

Equally the original fault with the board wasn't Edmond's responsibility as it was out of warranty. As Edmond's repair failed my next step would have been to negotiate another repair, or to have a UK repairer look at it in the deck to makes sure the installation was OK. I'm not sure what was hoped to be gained by attacking Edmond or the product

Regards,
JaS

[youngdand]

Hi Edmund,

you appear to have only posted edited highlights. So where is all the (mis) information regarding the saftey earth that is fitted to all RD11s' which you told was an aftermarket addition to my table me and was causing the problem?

I then sent pictures of the undersides of as many rd11's as i could find all showing the same earth from the motor mounting plate to the ground screw on the crossbrace.

I Can't see that hot melt glue would be the cause of this failure in the slightest. It is quite commonly found to attache items in electrical circuits, and if there were a chance of it causing failure it would probably not be used at all. a quick google seems to clarify this.

A number of photos were sent to edmund showing how the board was mounted. Nylon bolts and washers were glued using hot melt glue to the cross brace in position to mount the board. One nut and washer was set at a height to rest the board then a further nut and washer on the top side to clamp the board in place. Pictures are available to anyone at request.

I think it is perfectly reasonable to assume that it is component failure, and stated in other messages sent to edmund, that this wasn't his fault. All i wanted was a repair to the board. When i returned the bourd to you, you identified a faulty component and replaced it. you returned the board. it worked the evening i installed it, it worked when i listened before work the next day. However when i had returned, the fuse had blown, and the varister was detached laying on the baseboard of the plinth. Furthermore you see from the emails above. the board was second hand, but was in effect new, and had never been used. The board was 5 years old according to you, so had been sat in a box doing nothing for 5 years.

Is it not plausible that an additional component was also faulty, but the board was not ran for long enough in testing to reach a temperature for the fault to develop? I believe this is.

You absolutely did offer to sell me at a reduced price a mose addition, for which i would be very grateful of, if i did not have 2 children and had a higher paying job.

I explained in my email to you, that being on a low income, i had indeed had to save and sell items to have afforded the item in the first instance, and that there was no way i could afford such an upgrade, i just wanted the item i paid for repair on, to work.

so a little bit more of the both sides of the story here now it think.

[youngdand]

There was no attempt to attack edmund or the product. however the board came back as repaired, and it was not repaired.

[JaS]

There was no attempt to attack edmund or the product. however the board came back as repaired, and it was not repaired.

To be fair it went to Edmond dead and came back working so he must have done something? As it failed 24 hours later I would have asked Edmond to take another look and negotiated a price for whatever additional components needed replacing. Either more components have failed due to the original unknown fault or there is a fault with the deck/installation. While it's disappointing that the repair didn't last, you don't appear to have given him a chance to put it right?

As for the fact that you have 'spent more on this board, shipping and repairs, than a new board now', this isn't Edmond's fault either. You bought a DOA board so why not name and shame the seller rather than the guy who tried to do a cheap repair for you?

Regards,
JaS

[Edmond123]

youngdand wrote:

There was no attempt to attack edmund or the product. however the board came back as repaired, and it was not repaired.

the fact is

youngdand wrote :

Hi Edmund,

The board arrived back. Worked fine for 24 hours.

If is not repaired, how come youngdand was impressed by the sound upgrade for 24 hours, it was dead when he sent back to me.

I am not thinking very fast , so I thought it was the ground issues the very beginning.

Later , I thought that Hercules board possibly be glued to stick back to the RD11s turntable, I try to help , but youngdand said that he would pass that issue to insurance co. So I have no comments until his insurance co contact me.

Whether youngdand is attacking me or not, all viewers can do their judgement.

[Edmond123]

youngdand wrote:

you appear to have only posted edited highlights

No, all post message were never edited. I just copy and paste.They are still in my mail box. They are around 70% of them, All related to this issue.

why don't we keep using the new thread to discuss this issue?


viewtopic.php?f=99&t=47056&start=0

I am not thinking very fast , so I thought it was the ground issues the very beginning.

Later , I thought that Hercules board possibly be glued to stick back to the RD11s turntable, I try to help , but youngdand said that he would pass that issue to insurance co. So I have no comments until his insurance co contact me.

I Can't see that hot melt glue would be the cause of this failure in the slightest. It is quite commonly found to attache items in electrical circuits,

But Hercules , as well as Valhalla, it has V + 380V on the PCB, this is very high voltage and directly stick one the PCB circuitry, it does not making any sense.

[JaS]

Furthermore you see from the emails above. the board was second hand, but was in effect new, and had never been used. The board was 5 years old according to you, so had been sat in a box doing nothing for 5 years.

It's unreasonable to hold a manufacturer responsible for failure of a second user 5 year old board that is out of warranty. Your only source of complaint with Edmond is over the failed repair.

As the forum isn't intended as a replacement for a manufacturers customer support I'm closing this thread to new posts and would ask that any negotiation over the repair be made off forum, thank you.

Regards,
JaS

THIS THREAD IS CLOSED