This is beginning to look bad. My memory is that I had about a 3-week wait for my cables, but I did get them. I had to send a reminder email, but they did come. I also was having cables shipped across border to U. S. from Quebec, and my experience with the Quebecoises, based on my experience with Solen, was that they would not speak English, at least to me. "Parlez-vous Anglais?" says I, "NON!" says they. But Carl Barbieri, sent nice respectful emails in English, which surprised me, because I am told that the Language Police are very passionate there. The Canadian customs, always on the lookout for contraband, spends several days to several weeks on the music CD's I send to my cousin in Victoria, B. C. That guy Mozart is a real pornographer. And that guy Stockhausen is even worse. And Erich Wolfgang Korngold... Well, enough is too much!
But this is getting out of hand for you. They should cough up the cables. Can you go to the Canadian police? This begins to look like fraud, if they don't send the money back. Too bad. The cables were really good, and quite reasonable in cost, and they didn't charge for shipping.
And good luck from that easily satisfied old guy, who appears to have just slid in under the wire,