Etnier wrote:I have two carts in need of service. One of them is a time-sensitive issue because of having been purchased used online, and providing timely info about the cart's condition to the seller.
He's probably just too busy to reply to every query he gets? This isn't so unusual with small businesses that have more potential customers than they can deal with. The Website is pretty clear about the long lead times for the service so if you need a retip fast you might be better off going elsewhere?
And before I get accused of being a cult member - I've never used the company, I just took a quick look at their order page and pretty much everything you need to know is there?
It is slower, but you can also Call or Email us....PLEASE Remember - this is MUCH MUCH SLOWER than using our ON-LINE service.
Lead times have unfortunately grown longer than I would like them to be - I am working hard to bring them back down to where they were, in the 4-6 week range, but recent demands on my time to develop new products have grown the lead time to much longer.